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store policy

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return/ exchange

MJLUXEBRAND Return, Exchange & Shipping Policy

Thank you for shopping with MJLUXEBRAND! Please review our policies below.

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Returns & Exchanges

  • Items must be unused, unworn, and in original packaging with tags.

  • Returns/exchanges must be requested within 30 days of purchase.

  • Email [mjluxebrand@gmail.com] for a Return (RA) or Exchange (EA) Authorization number.

  • Customers cover return/exchange shipping unless the item is defective.

  • Refunds are processed within 10 business days to the original payment method.

  • Exchanges depend on product availability; if unavailable, a refund or alternative will be offered.

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Pre-Order Policy

  • Pre-orders take 21 days to arrive from our vendor before shipping.

  • No cancellations after the order is placed.

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Shipping

  • Orders process within 3-5 business days after payment.

  • Standard shipping takes 5-7 business days; expedited options available at checkout.

  • MJLUXEBRAND is not responsible for carrier delays or incorrect addresses.

  • Tracking details will be sent via email.

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Tracking information

At MJLUXEBRAND, we prioritize transparency and customer satisfaction.

Please review our policies below

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                                                                                               Returns & Exchanges

We accept exchanges and returns for store credit only. Refunds are not issued.

  • Items must be unused, unworn, and in original packaging with tags.

  • Requests must be made within 30 days of purchase.

  • Customers are responsible for return shipping unless the item is defective.

  • To initiate a return or exchange, contact us at [mjluxebrand@gmail.com].

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                                                                                            Order Tracking

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1. Order Confirmation

Upon placing an order, you will receive a confirmation email with your order details and number.

2. Shipment Notification

Once your order has shipped, a notification email will be sent containing a tracking number and a link to track your package.

3. Tracking Updates

Real-time tracking is available through the provided link, allowing you to monitor your order's progress.

4. Estimated Delivery Time

Delivery times are estimated at checkout and may vary based on location and unforeseen delays.

5. International Orders

For international shipments, additional tracking details may be available through your local postal service upon arrival in your country.

6. Customer Support

For any tracking concerns or delays, please contact our support team at [mjluxebrand@gmail.com] for assistance.

7. Lost or Delayed Shipments

In rare cases of lost or significantly delayed shipments, we will work diligently to resolve the issue. Contact us for further support.

8. Backordered Items

If an item in your order is backordered, we will provide regular updates on restocking and estimated shipment dates.

We appreciate your understanding and support.
                                                                                      Thank you for choosing MJLUXEBRAND!

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